Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 2025

Information We Collect

Personal Information:

  • • Name, email address, phone number
  • • Billing and shipping addresses
  • • Payment information (processed securely)
  • • Technical support communications

Usage Information:

  • • Website usage analytics
  • • Configuration preferences
  • • Support ticket history
  • • Product performance data (with consent)
How We Use Your Information
  • • Process orders and provide customer support
  • • Send important updates about your products
  • • Improve our products and services
  • • Comply with legal obligations
  • • Send marketing communications (with opt-in consent)
Data Protection

Security Measures:

  • • SSL encryption for all data transmission
  • • Secure data centers with 24/7 monitoring
  • • Regular security audits and updates
  • • Limited access on need-to-know basis

Data Retention:

  • • Customer data: Retained for service duration + 7 years
  • • Support tickets: 5 years for warranty purposes
  • • Analytics data: Anonymized after 2 years
  • • Marketing data: Until opt-out or 3 years inactive
Your Rights
  • • Access: Request copies of your personal data
  • • Correction: Update or correct inaccurate information
  • • Deletion: Request deletion of your data (subject to legal requirements)
  • • Portability: Receive your data in a structured format
  • • Opt-out: Unsubscribe from marketing communications

To exercise your rights, contact us at privacy@holoware.in or call +91-80-4567-8900

Contact Information

Data Protection Officer:

Email: privacy@holoware.in

Phone: +91-80-4567-8900

Mailing Address:

Holoware Technologies Pvt Ltd

Bangalore, Karnataka, India